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Front Desk Receptionist

Verified Mon Nov 19, 2018

                                    Front Desk Receptionist
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A prestigious workshop Garage in Dubai is currently looking for Front Desk Receptionist who can serve visitors by greeting, welcoming and directing them appropriately, notifies company personnel of visitor’s arrival, maintains telecommunications system.Key Responsibilities • Reporting directly to Service Manager. • Ensuring and maintaining professional appearance and approach towards customers at all time• Ensuring and maintaining reception area is tidy and presentable• Ensuring and maintaining clean, sorted and customer friendly waiting area • Ordering front office supplies and keep inventory of stock • Welcoming visitors by greeting them, in person or on the telephone, answering or referring inquiries• Answering and forwarding all incoming phone calls within an immediate time frame• Receiving, sorting, responding and forwarding of customers emails and email requests• Receiving customer service appointments request and attend them accordingly: a. Checking and maintaining customer and vehicle details are correct and complete, if necessary needs to be refreshing customer using DMSb. Noting down customer complaints and service wishes as per customer wording c. Coordinating with workshop on workshop-load before scheduling customer service appointment d. Coordinating with parts department on parts availability before scheduling service appointmentse. Confirming customer service appointments f. Offering customer service mobilities like: taxi, drop off (if avail.), recovery service• Receiving and ensuring accurate customer payments thru cash and/or credit card transactions before delivery or release of customer vehicles • Coordinating recovery truck as per requested need• Coordinating and protocolling company drivers schedule • Supporting reception staff • Performing job-related duties as assigned


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